Refund and Cancellation Policy

Last updated 28 September 2026

You are only charged for photos that work

One credit is used for each photo that is created successfully. If a photo fails, no credit is used. Credits are set aside while a photo is being created and released if it fails.

Subscriptions

• You can cancel at any time from the Credits page. Your plan and credits stay available until the end of the period you have paid for, and it will not renew.
• Monthly credits are added each time your subscription is charged. Unused credits do not expire.
• We do not give refunds for subscription payments, including when you cancel, whether or not you have used the credits.

Photo packs

A pack can be refunded within 7 days of purchase if none of its credits have been used. After that, packs are not refundable, except as described below.

Mistakes and problems

• If you were charged twice, or charged in error, we will refund the extra amount in full.
• If a credit was used for a photo that you never received because of a fault on our side, we will restore the credit.
• Regenerating a photo because you would like a different result uses a credit again; this is not a fault.

How to ask, and how long it takes

Fill out our Contact form with the email on your account and the payment details. We respond within 3 business days. Approved refunds go back to the original payment method through Razorpay and usually appear within 5 to 10 business days, depending on your bank.

Fulcrum IO Private Limited, 4-1-216/90/401, Sai Srinivasa Residency, Karthikeya Nagar, Nacharam, Hyderabad - 500076.